Frequently Asked Questions
What is the best running shoe?
Just as Kansas City natives love to argue about who has the best barbeque, the best running shoe falls into that same criteria. Every foot is unique. There are going to be some shoes that fit an individual perfectly, where some people feel a little off in the same shoe. The most efficient way to determine the best running shoe is to come into The Running Well Store. When you get fitted at the store a TRWS GURU who is trained to complete a stride analysis and help you determine what shoe is right for your biomechanics.
Why function over fashion?
The products we sell are top of the line quality when it comes to arch support, cushion, and design. These shoes are meant to feel comfortable from the first mile and until the last. We highly recommend our customers focus on the core features of the shoe before the color combination. Information that the customers give us about the shoe itself can help our GURUs determine the best fit for that customer.
What is the Return Policy?
Full-priced shoes can be returned within 30 days of purchase for store credit or exchange. In order to receive the store credit, we must be able to look your purchase up in our system, or have the receipt. During those 30 days, you can completely test out the footwear. We want you to run and experience the shoe.
Do I need to break in these shoes?
No! Running shoes are supposed to be your Cinderella glass slippers. There should be no irritation or rough feelings from the get-go; the best shoes feel like you do not even have a shoe on at all.
How long does the stride analysis take?
While the stride analysis only takes less than a minute to complete, the fitting of footwear, providing input to your GURU, and testing out a variety of shoes can take anywhere from 30 to 40 minutes.
How much are your shoes?
The average price of our shoes ranges from $119.95-129.95 with the highest being $179.95 and the lowest being $99.95. Our full prices shoes come with our 30 day guarantee. Sale merchandise is All Sales Final.
Do I need to make an appointment?
There are absolutely NO appointments needed! At a moment’s notice, our trained GURUs are equipped to tackle the needs of any customer who walks through the door. We have a fit appointment tool if you would prefer to schedule an appointment, but it is not needed.
What do I wear to get properly fitted for shoes?
Wear what you’re comfortable in (though maybe not a full business suit or tux). We have plenty of clean, non-cotton socks anyone can use if you forget to yours.
If you have a pair of shoes you’ve been wearing, bring them in so we can see the wear pattern.
Are walk-ins welcome?
Of course! Walk right into the store and one of our trained GURUs will greet you immediately. We have trained every employee in the store to give a stride analysis and fit you for your perfect shoe.
I'm not a runner, is this store still for me?
Of course! We deliver a comfortable, personalized fitting shoe that is for running, walking or working. Whether the footwear is for everyday use, working, or going on a jog with friends—The Running Well Store has the perfect shoe for you.
How long do the shoes last?
Most high-quality running and walking shoes should be replaced between 300 and 500 miles. For an athlete covering 20 miles per week, the footwear should last about six months. Remember, shoes breakdown on the inside before the outside. If your shoes look like they have received a lot of love – then it is time for them to be replaced!